Question 1

What is counseling?

Accepted Answer

Counseling is a professional service that helps individuals cope with various challenges, improve mental health, and enhance overall well-being through a safe, confidential therapeutic relationship.

Question 2

Do you accept insurance?

Accepted Answer

Yes! We accept plans from Aetna, BlueCross BlueShield, Cigna, Optum, Oxford, and United Healthcare. Private pay is also available.

Question 3

How much does counseling cost?

Accepted Answer

The cost of counseling varies by session length and type. Visit our Pricing page for full session rates and accepted insurance details.

Question 4

Do you offer virtual sessions?

Accepted Answer

Yes! We offer HIPAA-compliant telehealth sessions available to anyone located in Florida. Virtual appointments are available now.

Question 5

What ages do you work with?

Accepted Answer

Francesca works with individuals ages 4 and up, offering age-appropriate therapeutic approaches including play therapy for children.

Question 6

Do you offer Christian counseling?

Accepted Answer

Yes! Christian counseling is available upon request.

Question 7

Is everything I say confidential?

Accepted Answer

Yes. Everything discussed in sessions is kept confidential with limited exceptions required by law, such as imminent danger to self or others, or suspected child/elder abuse.

Question 8

What can I expect in the first session?

Accepted Answer

The initial intake focuses on understanding your history, current concerns, and goals for therapy. This helps create a personalized treatment approach.

Question 9

Do you accept court-ordered cases?

Accepted Answer

At this time, we do not accept court-ordered cases.

Question 10

Where are you located?

Accepted Answer

In-person sessions are available at our DeLand office (115 E Howry Ave, DeLand, FL 32724 — located inside the First Church building; Replenish Counseling is independent and not affiliated with the church). Virtual sessions are also available to anyone located in Florida.

Frequently Asked Questions